WARNING: This product contains nicotine. Nicotine is an addictive chemical.

Evaperise Warranty and Return/Exchange Policy

Evaperise is committed to providing you products that work as expected.

 

All vape devices are made of two major components:

  • A mod (usually it is the one-piece bottom part of the device) may sometimes be further separated into the battery and the casing that holds the battery).
  • A tank.
  • A consumable atomizer/coil that does the actual vaporization of liquid to vapor.

Many tanks also have an adjustable airflow mechanism. The atomizer part for a herbal vaporizer is often called a heating element or chamber.

 

All products we sell are 100% original, A-class, unless otherwise stated, but due to their function and expected usable life, warranty terms vary. Your satisfaction is essential to us, and we will do everything in our power to promptly address your needs and concerns. Please review the information below to make sure you know the warranty terms before your purchase. Contact the Evaperise Support Team if you have any questions about our warranty policy.

 

Warranty

We offer a 60-day limited warranty from the date of purchase against defects in materials for Evaperise branded batteries & chargers and 30 days for batteries/mods and chargers from ALL other manufacturers. This warranty is subject to the Terms and Conditions outlined below:

 

• This Warranty does not apply: (a) to cosmetic damage, (b) to damage caused by use with products other than those purchased from Evaperise; (c) to damage caused by accident, abuse, misuse, liquid contact, fire, or other external cause; (d) to damage caused by service performed by anyone who is not a representative of Evaperise; (e) to a product that has been modified to alter functionality or capability or has been used with materials deemed inappropriate by law at the discretion of Evaperise staff; (f) damage caused by normal wear and tear or otherwise due to the normal aging of the product;

Disposables, Atomizer Tanks & Coils: Due to the consumable nature and limited life expectancy of disposable e-cigarettes, atomizer tanks, atomizer coils, and cartomizers, we offer a dead on arrival (DOA) warranty if they do not work out of the box we will replace them free of charge if you follow the below guidelines. You may be asked to return all defective units with their original packaging and all initially included components for confirmation and for testing the product to find root causes.

• Batteries and Chargers: Evaperise warranty policy only covers defects that arise through regular use of the product and does not cover other issues that are a result of (i) improper maintenance or modification; (ii) service with parts or supplies not provided or supported by Evaperise; (iii) operation outside the product’s specifications; (iv) physical abuse or unauthorized modification or misuse; (v) electrical short circuits due to not keeping the thread connectors on atomizers, cartomizers, chargers, and battery clean and dry; or (vi) Battery failure due to leaking of liquid to the thread is not covered under Evaperise’s warranty, or (vii) any battery where necessary cleaning and sanitation standards have not been maintained – it must be clean for our staff to handle and test the device to verify a defect.

• Herbal Vaporizers: Due to the typical use of Herbal/Oil/Wax Vaporizers and applicable laws, all final sales and any/all applicable warranties must be dealt with solely through the product manufacturer. Please be sure to research the product and manufacturer’s warranty before committing to purchase. Evaperise recommends that you hang onto your original purchase receipt for the duration of the manufacturer’s warranty period. Please go to this page for more info: https://www.evaperise.com

• E-liquids: E-liquids are not covered under any warranty due to their consumable nature. If you find that the juice tastes different from a previous batch, we can guarantee that our formulas do not change. Some known reasons for any change in taste may include (i) if the manufacturing date falls close to the current date, and thus the juice may require more steeping. Please shake it well and leave it in a dark area for a few days. (ii) Suppose you left the e-juice in a hot place or direct sunlight. In that case, the heat may have affected the taste of the e-liquid, mainly if it contains nicotine. (iii) Suppose you changed your tank type, atomizer resistance, or battery voltage. In that case, it may be causing a reduction or increase in the nicotine dosage per puff, or under/overheating the juice can change the flavor. Check the suggested voltage range for your atomizer resistance and try again at the lower end of that voltage range. (iv) a survey of 500 customers has shown that the taste of e-juice and some food items may change after they stopped smoking which is caused by the restoration of taste buds due to reduced smoking and other tobacco types. (v) Nicotine can oxidize when exposed to sunlight for extended periods, resulting in a slight color change of the e-liquid and possibly a little change in flavor. You can also avoid this physical change by simply storing your liquid in a drawer or similar dark, dry place at room temperature.

• Accessories and Apparel: There are no warranties on accessories and apparel.

• Products on Clearance Sale: Any products on clearance are final sale and are not covered under product warranty OR return policy. Clearance products are always final sale with no exceptions.

• Discontinued Products: Products that are discontinued are no longer supported through our warranty replacement policy effective at the time of discontinuance.

 

Warranty-related Exchange or Credit Questions

Exchanges or Store credit will be permissible only in cases of defective merchandise out of the box. For Herbal Vaporizers, read the policy here first: https://www.evaperise.com/warranty.

 

Evaperise Retail Purchases:

For warranty-related questions on products purchased from Evaperise Retail store, you must return to the location where you made your purchase within 14 days along with the device, your original proof of purchase receipt, and all packaging. So a 180 representative can assess your device and the nature of the issue. If our 180 representative determines your device to, in fact, be defective, we will happily replace it with a new similar model and issue store credit at our discretion.

 

Evaperise.com (Online) Purchases:

For warranty-related questions on products purchased at Evapeorise.com, submit a claim within seven days of receiving your shipment via email to support@evaperise.com.

Depending on the situation, we may provide a prepaid shipping return label at our discretion to send your defective product back to us. After our technical department assesses the returned product, we will contact you with the replacement shipment details. Shipping costs refund will depend on if all products in the order are defective and under warranty.

 

1. Email customer support within seven days of receiving your shipment – support@evaperise.com – along with A detailed description of your issue.

2. A brief video that illuminates the defect on the product to be returned.

3. Your order number or receipt display the products in question and the date.

4. The support team will create an RMA number and send you a shipping label if you are eligible based on the policy described above. You can attach this label to a box containing the defective product for postage-paid return shipping.

5. Please make sure to display your RMA number on the outside of the package. This return ID was provided to you in your email confirmation when you submitted your online return request. Please make sure you check your spam folder if you do not get the email confirmation for return.

6. We test all returned products at our warehouse once we receive them back from customers to ensure the failure was due to a manufacturer defect and not misuse of the product. Once we determine the failure is due to a manufacturer defect; we will send out the replacement product.

 

New/Unused product Refund or Exchange Process

Exchanges, refunds, or store credit will be permissible only when the Evaperise representative has verified the product to be brand new, unused, and in its original packaging. 

 

REFUND or CREDIT process for new purchases made in an Evaperise Retail Store or assigned outlets.

 

Bring all items, including the product(s) sealed in the original packaging, brand new, unused, and your original purchase receipt, into a retail store within 14 days of the purchase date. At this point, we will gladly refund or exchange your product per your preference. It will be honored after we assess that the items are, in fact, brand new/unused and you possess a valid proof of purchase as well as the original form of tender used to make the initial purchase. If the original form of tender is not present, an exchange or store credit only will be offered. NO returns will be honored at stores for items purchased online (please see below for purchases made online)

 

REFUND or CREDIT process for new purchases made online at evaperise.com:

 

1. Email customer support within seven days of receiving your shipment – support@evaperise.com – Please include your reason for the return request and your order number or receipt, which displays the products in question and the date.

2. The support team will create an RMA number for you as a reference for your file.

3. Please make sure to display your RMA number on the outside of the package. This return ID was provided to you in your email confirmation when you submitted your online return request. Please make sure you check your spam folder if you do not get the email confirmation for return.

4. We assess all products once we receive them back from customers to ensure the product(s) are, in fact, brand new and in sellable condition. Once we determine this, we will initiate the exchange, credit, or refund to the original method of payment tendered.

 

NOTE :

• Products that have been used in any capacity will not be refunded. Products that are sent back to us without prior confirmation from Evaperise support will not be processed.

• Returns on any orders (outside of defective products) will be subject to a 10% restocking fee. 

• Due to the nature of shipping services, shipping fees on returned orders are non-refundable.

• Upon return, unclaimed orders, refused or placed by an individual under the legal age (19), will be subject to a second shipping fee in addition to the standard 10% restocking fee. 

 

Refunds typically take up to 72 working hours to process after the refund has been initiated and another five business days from when we receive your items.